At RSL Exams Resources, we strive to provide excellent customer service and ensure customer satisfaction. We understand that there may be circumstances where a refund is necessary.

Please read our refund policy carefully to understand the terms and conditions for requesting a refund.

Products

Hardcopy Books:

• Customers may request a refund for hardcopy books within 14 days of the purchase date.

• The book must be returned in its original condition.

• Upon receiving the returned book, we will issue a refund to the original payment method.

Exam / Qualification Entry:

• Customers who have purchased an exam or qualification entry may request a refund within 14 days from the purchase date.

• The refund will only be granted if the customer has not completed the “Complete Details” process as the second step after purchase.

• Purchased exam entries require exam details to be completed via https://exams.rockschoolasia.com. These details have to be completed within one month of the purchase date. After this date exam details cannot be completed anymore and the entry can no longer be used for an exam.

Refund Request Process:

• All refund requests must be made by contacting us via email at ask@rockschoolasia.com

• Please provide your order details, including the order number and the reason for the refund request.

• Our customer relations team will review your request and respond within a reasonable timeframe.

General Refund Policy Guidelines:

• Refunds will be issued to the original payment method used for the purchase.

• The refund amount will exclude any applicable shipping or handling charges.

• Refunds will be processed within 5 business days upon approval of the refund request.

• Once a refund has been issued, any access or usage rights related to the product will be revoked.

• Refunds are subject to applicable laws and regulations.

Please note that this refund policy applies only to purchases made directly from https://rockschoolasia.com. If you have purchased our products or services through a third-party platform, please refer to their respective refund policies.

We reserve the right to modify or update this refund policy at any time. Any changes made will be effective immediately upon posting the revised policy on our website.

If you have any further questions or concerns regarding our refund policy, please contact us via email at ask@rockschoolasia.com. We will be happy to assist you.

Last updated: 12/06/2024